Do I need to have a referral to book an appointment?
Yes, in Manitoba, you need to have a referral from a family physician, specialist or allied healthcare professional, prior to booking an appointment with any specialist. If you require more information please call the clinic.

Do I have to pay for the first consultation with an infertility specialist?
Generally no, the initial assessment for infertility is covered by your provincial health plan. If you are a resident outside of the country a consultation fee will be charged.

Do you treat LGBTQ2S+ at Heartland?
Yes. Heartland Fertility Clinic is a place where human rights are respected and where lesbian, gay, bisexual, transsexual, transgender, two spirit and queer people, along with their friends, families and allies are welcomed and supported.  Family is not defined by the gender, race or sexual orientation of the parents.

What is the age cut off for infertility treatment?
At Heartland, we recommend treatment commence before age 44 for IVF and prior to age 48 for Oocyte donation.

I am in my 20’s but unable to get pregnant. Is it too soon to see an infertility specialist?
No. If you have been trying for 6 – 12 months without success it is time to begin some investigations.

How long does it take to get an appointment once a referral has been made?
Depending on the time of year, lab shut downs, whether you want to see a specific physician or first available specialist and if you have up to date lab results from your referring doctor affects when an appointment can be booked. Our goal is to book your appointment as soon as possible, once your referral has been received.

Is there anything I can do to speed up the process of starting infertility treatments?
Speak to your family physician about obtaining the recommended investigations, as outlined on our website referral forms. Bringing these test results to your first consultation can be very beneficial if they have been done in the last 3 months.

Do you treat out of province and out of country patients?
Yes. Out of province patients can seek care through their provincial health plans. We are able to treat out of country residents for IVF only.

Does Heartland have a cancellation policy?
We request that you please give our office a 48 hour notice in the event that you need to reschedule your appointment with the physician. This allows other patients to be scheduled into that appointment. It also makes it possible to reschedule your appointment more efficiently. If a patient misses an appointment without contacting our office, this is considered a missed appointment (“No-Show, No-Call.”) A fee based on the type of appointment will be charged to you for a missed appointment. If a patient accumulates a total of three (3) missed appointments, the patient may not be rescheduled for future appointments and will be asked to leave the practice.

Can I book with a specific Heartland Doctor?
Yes. Please keep in mind each physician has different practice styles, patient profiles and patient loads. Each doctor’s waiting time varies due to these reasons.

Can I change my Primary Physician within the clinic?
Changing doctors within the practice isn’t encouraged, but will be considered and facilitated whenever and wherever possible for appointments. The treatments, however, are shared between the physicians, so you may see any one of the doctors in the clinic, during a treatment cycle, based on their call rotation. Due to each physician’s practice, changing your primary Heartland physician could affect your waiting time.

What if I have concerns or questions about my care?
Your experience at Heartland is important to our team. Should you have any concerns, recommendations or suggestions to improve overall patient experience, these can be addressed once received in writing.

When can my referring Physician expect to receive follow-up information?
Once you have been seen at Heartland, your physician may have requested tests that require time to be submitted and reviewed. Once this occurs, a letter from our office will be sent to your referring physician’s office, outlining your treatment plan. Your referring physician should receive a follow-up letter within 1 month of you being seen at the Clinic. If this has not occurred, please contact our office, so this can be corrected.