Welcome to Heartland Fertility
Before Your Consultation
Prior to coming to Heartland Fertility for your consultation, there are some important steps for you to take to help us give you the best care suited to you.
Obtain a copy of your medical file, including results of any previous infertility test and evaluations. Please bring these to your consultation.
Initial Fertility Consultation
Your initial consultation at Heartland Fertility is very important and comprehensive. Your physician will interview both you and your partner, take your complete medical history and you may be given a physical exam. Previous evaluations, tests and treatments will be discussed and new investigations may be ordered to determine the best treatment available for you.
After your Initial Fertility Consultation interview with your physician, you will return to the clinic to review the investigations that were ordered. If an Assisted Reproduction Therapy is deemed necessary, a registration fee will be collected and our nursing team will contact you to organize your treatment cycle. You will get to know a number of the nurses during the course of your treatments. They are all available to you for support throughout your fertility journey. A nurse will review and discuss the treatment options your physician has advised. Any questions you have in regards to timing of the treatment, medications or the actual process may be directed to your nurse. Together you will arrange a date for the treatment to begin.
Infertility can be a painful, emotional and exhausting experience. We encourage you to partake in counseling as you prepare for treatment and afterwards. Our counselor is available to help you through the trying and sometimes emotional roller coaster of infertility and to assist you with any ethical questions and concerns you may have.
Phone Calls to the Clinic
Please be considerate and review all information you have received carefully, and reserve your questions for your booked appointments.
Calls to the clinic can be quite time consuming and delay work adding to longer wait times.
If you feel you have an urgent question you can leave a message and we will endeavor to return your call as promptly as possible during regular office hours.
Charges may apply.
Compliments & Complaints
Should you have a compliment or complaint in regards to your care or service at Heartland Fertility, we encourage you download and fill out the form and submit it to our Office Managers.
If your complaint specifically relates to the professional practices of a physician or nurse, you may choose to contact the CPSMB or CRNM respectively.
All complaints are entitled to a review process during which we will work with you to facilitate a timely and positive resolution. You may make the complaint yourself or give consent to someone to make it on your behalf.